At Orange Cube, we want you to love your purchase. If something isn't quite right, we're here to help.

This policy applies to purchases made directly through the Orange Cube website or at an Orange Cube retail store. If you purchased an Orange Cube product through another retailer or stockist, please contact the original retailer directly regarding their returns and exchanges process.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law (ACL).

Change of mind

If you've changed your mind, Orange Cube offers refunds or exchanges on eligible full-price and seasonal sale purchases, subject to the conditions outlined below.

You must submit a Returns & Exchanges Form and return your item within 30 days of:

• The delivery date for online purchases; or
• The purchase date for in-store purchases.

To be eligible for a change-of-mind return or exchange, items must:

• Be unused, unworn and unaltered, and in their original saleable condition.
• Have all original tags and labels attached.
• Include the original packaging and accessories, where applicable.
• Be accompanied by proof of purchase, such as a receipt, tax invoice or order confirmation.

For hygiene and clearance reasons, change-of-mind returns and exchanges are not accepted for:

• Earrings.
• Last Chance items.
• EOFY sale items.

These exclusions apply only to change-of-mind returns and do not affect your rights under the Australian Consumer Law if an item is faulty or otherwise fails to meet a consumer guarantee.

Return postage

For change-of-mind returns, customers are responsible for the cost of return postage.

We recommend using a tracked postal service, such as Australia Post within Australia or an equivalent tracked service for international returns. Please retain your tracking details until we confirm receipt of your return.

Original delivery charges are not refundable for change-of-mind returns.

Please note that subsequent price reductions or promotional offers cannot be applied retrospectively to previous purchases.

Damaged upon arrival

We take pride in the quality of our products, but in the unlikely event if your item arrives damaged, please contact us as soon as you can with your proof of purchase and photos, where possible. Once we confirm the fault, we’ll cover reasonable return postage and send you a new replacement at no cost. If a replacement is unavailable, we’ll issue a full refund, including any original shipping charges for the damaged item.

Refunds go back to your original payment method, with store credit available if you prefer. For international orders, we’ll provide return instructions and reimburse reasonable return postage once the fault is confirmed. Please keep your postage receipt.

Manufacturer’s warranty

We want you to enjoy your Orange Cube pieces for years to come. That's why we offer a voluntary warranty against manufacturing defects:

• Handbags & accessories: 6 months from purchase.
• Jewellery: 3 months from purchase.

The warranty covers manufacturing defects under normal use. It does not cover damage caused by accidents, misuse, improper care, unauthorised alterations or normal wear and tear.

Please note that jewellery finishes, including gold plating, may gradually wear with regular use.

How to Make a Warranty Claim

To make a claim, contact us online with your proof of purchase and photos or the item itself. For eligible warranty claims, we’ll arrange a repair or replacement. Your rights under Australian Consumer Law apply in addition to this warranty and may continue after it expires.

Processing times

Once we receive your return, we'll aim to process it within 7 business days.

Approved refunds will be sent to your original payment method. We'll email you once your return or refund has been processed. Please allow up to 10 additional business days for the funds to appear in your account, depending on your bank or payment provider.

If you have any questions, please get in touch through our Returns & Exchanges Form.

Thank you for shopping with Orange Cube.