Product Care and Warranty
Warranty Information
Orange Cube is a brand that takes extra care in designing and bringing to life its beautiful creations. Because we believe in the quality of our products, we offer a 6-month manufacturer’s warranty from the date of purchase for all Orange Cube handbags and accessories, and a 3-month manufacturer’s warranty for all jewellery, excluding normal wear and tear.
For jewellery, please note that items featuring 18K gold plating may naturally fade over time depending on wear, skin chemistry, and care. This is considered normal and not a manufacturing fault.
Please contact us either online or in-store with your original proof of purchase and images of the issue and/or your item, where applicable.
Once Orange Cube has received your claim and it meets the applicable warranty criteria, it will be processed and you will be offered either a repair service or replacement.
Original proof of purchase is required for all warranty claims.
Manufacturing Defects
The 6-month manufacturer’s warranty for handbags and accessories, and 3-month manufacturer’s warranty for jewellery, apply if the product has a manufacturing defect such as:
• The item does not perform its intended function under normal use
• The item has a fault or defect that would have affected your decision to purchase had you been aware of it
Exclusions & Normal Wear
Exclusions
This warranty does not cover loss, normal wear and tear, damage and/or faults caused by accidents, poor treatment of the goods, and dismantlement and/or repair by persons not in association with Orange Cube.
What Is Normal Wear And Tear
Although our bags are made to last, we cannot guarantee against normal wear and tear. Normal wear and tear will occur with the normal and regular use of Orange Cube handbags. With regular use, being carried around, placement on rough or textured surfaces, both the leather and hardware may incur some scuffs or marks which will be classified as normal wear and tear.
To ensure your bag is looking its best, we recommend following our 'Bag Care' instructions.
Plated Gold
Orange Cube handbags and jewellery are designed with plated gold hardware and finishes to add that extra touch of a luxe feel. However, plated gold is known to tarnish over time and can be scratched or chipped with normal wear.
For jewellery, factors such as exposure to water, sweat, perfumes, lotions and individual skin chemistry may accelerate fading or discolouration. This is a natural characteristic of gold-plated items and is not considered a fault.
We recommend taking extra care to avoid contact with surfaces or substances that may cause potential tarnishing.
Sterling Silver
Our sterling silver jewellery may naturally oxidise over time, which can cause a darkening of the metal. This is a normal and expected process and can be influenced by exposure to air, moisture and skin contact.
Regular cleaning and proper storage will help maintain its original appearance.
Leather
Please note that leather is a natural product and will have variations such as creases and colour, and are not considered damages or faults. Leather goods are susceptible to scratches, worn edges, natural fading, and softening due to normal wear and tear, and this is expected.
To keep your Orange Cube product in beautiful condition as the years pass, it is best to rotate its use periodically. This will allow the product to rest, as frequent and continuous wear may cause the materials to break down prematurely.
Leather is best kept away from water, oil, perfume, and extreme environments. Prolonged exposure to these elements may provoke unwanted damage and untimely wear. When in contact with these elements, wipe them down immediately with a soft cloth to avoid saturation.
Moisture and chemicals such as perfume, shower gels, and lotions can tarnish and damage the jewellery's surface. Allow any self-care products to dry before putting on jewellery. Do not wear jewellery whilst showering or swimming.
When not worn, store jewellery in a dust-free environment such as the jewellery box provided. Avoid long term exposure to direct sunlight to prevent oxidation.
Orange Cube provides a free cleaning service within the first three months of purchase (proof of purchase required).
Use a neutral detergent and a soft clean cloth to clean your sunglasses. Rinse off any seawater, chemicals or skin products and wipe dry with a soft cloth.
When not in use, protect the product in the glasses case provided and store it in a cool environment. Avoid storing in direct light without ventilation.
Do not use for direct observation of the sun or while driving at night. Cannot be used for protection against artificial light sources.
Need Further Assistance?
Our team is always ready to help with any questions about product care or warranty claims.
Contact Us