Orange Cube is a brand that takes extra care while designing and bringing to life its beautiful creations. Because we believe in the quality of our products, we offer a 12 month manufacturer’s warranty from the date of purchase for our Orange Cube handbags which excludes normal wear and tear.
Please contact us either online or in-store with your original proof of purchase and images of the issue and/or your handbag where applicable.
Once Orange Cube has received your claim and it fits the 12 month warranty criteria, it will be processed, and you will be offered either a repair service or replacement.
Original proof of purchase is required for all warranty claims.
The 12 month manufacturer’s warranty applies if the product has problems such as:
- It does not fulfil the requirements it is supposed to do
- It has a damage or fault that would have stopped you from buying it if you had of known about it
This warranty does not cover loss, normal wear and tear, damage and/or faults caused by accidents, poor treatment of the goods, and dismantlement and/or repair by persons not in association with Orange Cube.
WHAT IS NORMAL WEAR AND TEAR
Although our bags are made to last, we cannot guarantee against normal wear and tear.
Normal wear and tear will occur with the normal and regular use of Orange Cube handbags. With regular use, being carried around, placement on rough or textured surfaces, both the leather and hardware may incur some scuffs or marks which will be classified as normal wear and tear.
To ensure your bag is looking its best, we recommend following our ‘Bag Care’ instructions.
Orange Cube handbags are designed with plated gold hardware to add that extra touch of luxe feel.
However, plated gold is known to tarnish over time and can be scratched or chipped with normal wear. We recommend taking extra care not to knock or scrape your bag onto any surface that may cause potential tarnishing.
The ‘Bag Care’ instructions that come with your bag will list ways to prolong the look of your plated gold hardware.
Please note that leather is a natural product and will have variations such as creases and colour and are not considered damages or faults. Leather goods are susceptible to scratches, worn edges, natural fading, and softening due to normal wear and tear, and is expected.